Cancelation and Refund Policy
We take utmost care to ensure that ordered goods are delivered on time and safely. Hence we tie up only with the reputed national logistics partners. If our customers face any hassles with them we would take all the necessary steps to make a fair choice for us and our customers delight.
If you want to return you can write to us at info.moortiz@gmail.com or call us on +91-97240 66669. You shall be guided on the process to make your return hassle free. And we shall bare the return charges if the return falls under our terms and conditions of return.
We try to pick up the returned goods through our logistics partners for majority of the time. However, in case pick-up cannot be arranged through us, you can return the item through a third-party courier service arranged by you, return fees will be borne by us.
Please find below the conditions of returning a product:
Goods once sold and accepted cannot be returned without if the reason doesn’t fall under below conditions of returns.
- In case of damaged and incorrectly goods
Utmost care is taken to ensure the ordered goods are delivered safely as desired. But under unavoidable circumstances there could be damages to the products.
If you receive the goods with any major sign of damage or leakage or if they are incorrectly supplied too, we request you immediately mail us with the images of damages or leakage on product within 48 hours of received damaged package to us on info.mortiz@gmail.com or call us on +91-97240 66669 for further process and guidance for resolutions. We will be glad to send the replacement of the fresh products desired by you right away.
- Damages due to misuse of product are not covered under the policy.
- They should not be worn, washed/ dry cleaned or ironed. All products must be exactly in their original packing with all the inner packing material.
Cancellation:
Under what conditions will my order stand automatically cancelled?
In the event of non-delivery of items due to incomplete/ wrong address or continuous unavailability of person at the shipping address to receive the items from courier partner, the order will be cancelled automatically. The two way courier service and handling charges will be deducted and the balance shall be refunded.
How can I cancel my order?
If you wish to, you can cancel your order by contacting Moortiz Customer Support at various stages before shipment of the goods has commenced.
Cancellation prior to shipment initiation
You can cancel order by calling Moortiz customer support prior to the time of order process or shipment. Refunds will be made within 10 business days from the date of cancellation. Due to processes with our logistics and payment gateway partners.
Cancellation after the Shipment is made
Once the shipment has commenced you cannot cancel your order. However, you may replace or exchange the product as per our return policy.